Friday, 28 July 2006

Curriculum Vitae

Name:                                     Nicholas John Holme

 Mob:                                       07955 248846

 Skype:                                     pcprofessor

 Email:                                     mail[at]thepcprofessor.co.uk

 Date of Birth:                         25/11/55

 Driving Licence:                      Full UK Driving Licence

 Marital Status:                         Married with one dependent daughter

 SUMMARY

 From leaving school, I was an apprentice for BT, where my training covered all areas from underground cabling to Exchange construction and maintenance. I moved up through the ranks to Technical Officer and then into Management. As an engineer, I worked in PABX Installation, PABX maintenance and general Field Maintenance, visiting customers premises and fixing on-site faults. BT sponsored me through evening classes and day release to reach my HNC in microelectronics and NVQ level 4 in Management. As a manager, I was instrumental in introducing Customer Service NVQ’s into my Call Centre team with a number successfully gaining their NVQ’s before I left. I gained my D32/D33 assessors certificate and was a member of a team within my division assessing the importance and benefits of NVQ’s within the work place. After taking early release from BT in 1999, I lived in the Algarve, working as a PC repair and maintenance engineer and Tutor. My areas of expertise was Microsoft XP and Office, Virus and Spyware eradication, Home and wireless networks and general hardware repairs and upgrades.

 I moved back to the UK just before Christmas 2005 as my daughter is continuing her education back here in Preston.

Since returning I have immersed myself in the world of Linux, using Ubuntu Linux almost exclusively. I am exploring the use of Open Source Software in schools and in Assistive Technology. I have recently written a comprehensive guide to Audio Streaming using FOSS. I am also exploring other FOSS based technologies such as Moodle, Joomla and Drupal.

 1. Employment Details

Present 

From Sept 2006               Physics Lab Technician - Hutton Grammar School

From 1999 to 2006             PC Tutor/Repair, Maintenance and Installation engineer

 Working mostly on general domestic problems and installations, inc hardware and software upgrades and repairs, virus and spyware removal, home networks and Wi-Fi, VOIP and general PC related problems. I also teach computing to CLAIT stage 1 and 2 standard.

 From:   1980            to             Oct 1999                British Telecom  - see following details

 1997    To:            1999                Attendance Management Unit manager. 

 Managed a Call Centre which handled the management of Absences for 5,500 field engineers in the whole North of England and Scotland. Staff consisted of 1 Technical Officer, 5 Clerical Officer’s and 6 Clerical Assistant’s. Responsibilities included Team performance and profitability, manipulation and presentation of data using Excel, Access and the Intranet, maintaining Quality of Service and Accuracy of Data.

 1996    To:            1997                Resource Management Support Manager

 Responsibilities included supporting the Senior Resource Manager with ad hoc data analysis and production of Reports. Staff consisted of 1 TO and 1 CO.

 1994    To:            1996                UKCFS Resource Planning and Management NW

 Chief Technical Support using PC based software for day to day management of appointment books to meet customer demand and the analysis of data to aid decision making up to director level.

 From:   Nov. 93        To:            Feb. 94      Fault  Diagnosis and Distribution Officer

 From:   July. 92            To:            Nov. 93    Service Improvement Group.

 From:   Feb. 92            To:            July. 92    PC Data Entry Engineer

 From:   1980                To:            Feb. 92     PABX Maintenance, PABX Installation and general Field Maintenance

2: Education

GCE/CSE’s in English, Mathematics, Physics, Chemistry, Art and Music 1971/72

B/TEC Certificate in Telecommunications 1984

HNC in Micro-electronics (with Distinctions in Use of Computers and Mathematics) 1988

NVQ level 4 in Management 1997

D32/D33 NVQ Assessors certificate 1998

RSA Computer Literacy and Information Technology (CLAIT) level 1 1999

 A Large number of specialised training courses covering PC Software, Phone Systems and PABX’s, Presentation skills, Project Management, Performance and Development and many more.